Return & Refund Policy

At Rosa Beauty, we are committed to providing quality makeup and beauty products.

1. Order Inspection Before Payment

Customers may inspect their orders before making payment, subject to the delivery company's inspection procedures. Please check your order carefully upon delivery before paying. Opening sealed cosmetic products may not be permitted by the delivery company.

2. No Returns for Change of Mind

Due to the hygienic nature of cosmetic products, we do not accept returns or refunds for change of mind, incorrect shade selection, or unwanted purchases, except where required by applicable law.

3. Damaged or Defective Products

Returns or refunds may be requested if a product arrives broken, damaged, or has a manufacturing defect.

To request assistance, customers must:

• Contact us at rosa.beauty2135@gmail.com within 24 hours of receiving the order.
• Provide the order number and a clear description of the issue.
• Provide clear photos or videos showing the damage or manufacturing defect.

4. Approved Claims

If a product is confirmed to be damaged or has a manufacturing defect, Rosa Beauty will provide an appropriate solution, which may include a replacement or refund, in accordance with applicable UAE consumer protection laws.

5. Product Condition and Hygiene

Products cannot be returned for reasons unrelated to damage or manufacturing defects, except where a return or refund is required by applicable law.

6. Contact Us

For questions or claims regarding damaged or defective products, please contact:

Email: rosa.beauty2135@gmail.com

Please include your order number so we can assist you as quickly as possible.